New patients

Following is practical information for new patients interested in using the services at Active Foot Care Clinic and Orthotic Centres. Your first visit to our Hamilton or Brantford locations establishes a solid foundation for your relationship with us and our chiropodist/foot care specialist. We’ll be sure to obtain important medical history information from you, and we’ll give you time to acquaint yourself with your practitioner. To understand exactly what to expect during your first visit with us, please read through this page.

Patient health history form

We ask that you complete a medical intake form, and sign a consent form, to become a client at either of our locations. We would be happy to email you the forms or you may pick the forms up at our office prior to your first visit. You may also fill out the paperwork on the day of your visit so long that it is completed prior to your scheduled appointment time.

What to expect

Being well prepared for your first appointment with us will ensure that your chiropodists/foot care specialists have all the information required to provide you the best possible foot or ankle care. It will also help to relieve any unnecessary anxiety you may feel, and give you time to educate yourself on your symptoms by reviewing the content on our website. Each of our clients are seen by scheduled appointments, and our reception staff will call to remind you of your scheduled appointment on the business day before it. Or, if you’re an existing client, we can send you an email reminder a few days prior. Please note that all missed or cancelled appointments without 24 hours notice are subject to a visit charge.

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Insurance

Our Hamilton and Brantford locations accepts a variety of government and third party health plans. Please call our offices ahead of your first scheduled appointment with us, to verify acceptance of your insurance carrier. Active Foot Care Clinic and Orthotic Centres' treatments and products are covered under Green Shield, Blue Cross / Veterans Affairs, the Ontario Disability Support Program (ODSP), the Workplace Safety Insurance Board (WSIB), and the City of Hamilton. Direct billing is not available, so patients will need to pay for services rendered to Active Foot Care Clinic and Orthotic Centre, and get reimbursed directly from their insurance carrier of choice. Should you require more information or documentation for your insurance claim, please contact our offices in Brantford or Hamilton, and we’ll be happy to assist you.

Extended health insurance

Though chiropody services are not OHIP funded, many extended health insurance plans will reimburse our fees. Patients are advised to consult their insurance carriers regarding coverage and reimbursement prior to your first appointment with us. If you are uncertain as to which type of information is required, please contact our Hamilton or Brantford offices for assistance.

Financial policy

Our fees are posted at our reception desks at our Brantford and Hamilton locations. We want our patients to understand the fees involved prior to consenting to any chiropody management plan. Our fees are based on the guidelines set by our professional association. For your convenience, we accept payment by cash, cheque, debit, Visa and Mastercard. Payment is due for each service rendered. Our fees are reviewed annually in January, and altered up to 3% every April 1st.

New patient reminders

  • please present your doctors referral to our receptionist at the time of your arrival
  • please bring an updated list of all your current medications
  • please bring shoes worn most often, such as work, exercise, indoors, etc.
  • please remove any nail polish from your toenails prior to your visit with us
  • if applicable, please bring any x-rays or related reports from your doctor
  • please check with your health plan benefits for coverage information
  • please arrive 15 minutes prior to your appointment to fill out new patient forms
  • please call at least 24 hours in advance if you are unable to keep your appointment

Frequently asked questions

What are chiropodists/foot care specialists?

Chiropodists/foot care specialists are foot and ankle specialists who provides a wide range of services ranging from nail and skin care to orthotics and surgery.

What is the difference between chiropodists/foot care specialists and podiatrists?

Chiropodists/foot care specialists and podiatrists are the only recognized and regulated foot specialists in Ontario. The only difference between them is where they were educated. Practitioners in the US or those who came to Ontario prior to 1993 are called podiatrists, whereas those who arrived after 1993 or are educated in Ontario are called chiropodists/foot care specialists.

Do I need a referral to book an appointment?

No, a referral is not required to make an appointment with us. Like a dentist who would be your first choice for dental health, chiropodist/foot care specialist would be your first choice for foot and ankle care.

Are chiropody services covered by OHIP?

Chiropody services are not covered by OHIP, however, most third-party insurance providers do offer coverage. Our staff will provide you a receipt which you can submit to your insurance company.

If you do not have insurance, hold on to your receipt for tax purposes, as chiropody services can be claimed under medical expenses.

Should I go to my family doctor instead?

Although your doctor may be able to address your concerns, chiropodists/foot care specialists have very specific and comprehensive training in all aspects of the foot and ankle, and can offer more options for individualized and effective treatment.

Why do I need an initial assessment?

An initial assessment with our highly-skilled chiropodist/foot care specialist is not only a great way to get to know your practitioner, but is also a required standard of practice by the Ontario College of Foot Specialists. We want to provide you the very best care for your feet and ankles, so a full medical assessment is necessary to determine the most effective treatment for you. Any specific concerns you have at the time of your initial assessment will be addressed, as will available options and treatment plans.